In order to understand how small teams think at a loan brokerage firm you have to understand the individuals and the desired outcome.
To understand how small teams think at a loan brokerage firm
In order to understand how small teams think at a loan brokerage firm you have to understand the individuals and the desired outcome. Each team is of four sales representatives and the team leader who work with merchants and lenders to find them the best funding solutions. Each sales representative, team leader, merchant, and lender are individual variables that create the entire system.
For my experiment I will be looking at how a team within a loan brokerage firm is able to work with these differing variables. My hypothesis is how does a communication orientation training focused on teamwork and leadership impact new employee satisfaction and productivity? In order to dig deeper into this concept I want to see how training sales representatives vs. not training them impacts their performance as my independent variable. Then my two dependent variables would be examining how satisfaction these individuals are at their job and what their productivity levels are.
In order to test this hypothesis I plan on creating a series of sales training material.
This material will work in seven different phases of the cold call going in depth with each phase. Using this step by step program it demonstrates how to train a cold caller in an effective manner. Having the experience of using these steps in the past gives me knowledge on how the process works. Due to this it gives me the ability to train people on my team at the brokerage firm and analyze how effective these methods are. Additionally, I will have the opportunity to study those who do not use any type of training material and how strong they are on the phone. Having the opportunity to investigate both sides of training vs. not training will give me the chance to understand where effort needs to be transferred to sales agents.