The operations at Dream Air airline company in London

This is a paper that is focusing on the operations at Dream Air airline company in London. The paper also provides additional guidelines to use in writing and submitting the assignment paper.

The operations at Dream Air airline company in London

You are the Director of Operations at DreamAir a low-cost airline company based in London. DreamAir operates domestic and international flights worldwide. Due to Covid-19, a large number of flights have been cancelled.
Many customers have lost money on cancelled flights or been unable to fly home. There is no clear policy about refunds or replacement flights and customers are complaining because there is no information available. Also customers feel that the airport services do not cater for diverse cultural requirements related to diet and places of worship.

The overseas locations employ local staff so English is not their first language and they find it difficult to deal with the unhappy customers.
You decide to distribute posters around the customer service desk to inform staff members about policy decisions so they can reassure customers that DreamAir acknowledges their concerns and is doing its best to provide acceptable solutions.
Firstly, describe and analyse the purposes and principles behind different forms of organisational communication (25 marks)
Secondly, evaluate the communication practices of themselves and others (25 marks)
Thirdly, apply principles of effective communication to enhance practice (25 marks)
Fourthly, use of academic writing (15 marks) Quality of referencing (15 marks)

Report format :-
1. Title page
2. Abstract
3. Table of contents
4. Introduction
5. Theories of organisational communication
6. Evaluation of communication situation at DreamAir
7. Recommendations to overcome these
8. Conclusion
9. References

Remember, ensure  that the paper is at pages are exclusive of the cover and the reference pages. Also, ensure that you include all the references you use in finding research for this assignment paper. References should be at least three for the paper. All references, citation, and writing should follow the APA formatting and styling guidelines. Finally, ensure you focus on the assignment topic in detail.