Information Technology vendor hardware and software issues

This essay entails a paper on the Information Technology vendor and solutions to malfunctions on hardware and software issues. Information Technology vendor is any person or firm that offers support to another firm on data management matters.

Information Technology vendor hardware and software issues

Beginning about the same time, a new IT vendor came in to do an upgrade on the computers and software used in the department. However, some of the new software was not available in time for the upgrade and the old software was not fully cleared from the department computers.

The new IT vendor still has problems completing the upgrades, and virtually all department employees spend some of their shifts tracking down old software applications and clearing them from the department’s computers. Two of the employees who previously worked in the department are no longer there. One was injured in a car accident approximately four and a half months ago and has not yet returned to work.

The other employee left the company three months ago to move to another state. These particular employees had not participated in the vendor training that took place. However, they did spend quite a bit of time managing the department’s IT hardware and software issues. While other employees focused on taking care of the rest of the department’s activities.  In order to satisfy your manager’s directions, you will need to complete the following steps:

Additional information

Create 3 separate line graphs – one for each of the data sets (3) that your manager provided to you – Sales, % of GM plan, and % of Employee Availability over Last Year to Date. You will need to convert the Sales data into % of Plan in order to chart the data). Insert trend lines in each of your individual line graphs. Once you have completed your individual line graphs, prepare another graph that combines all of the data from the three individual graphs.

Again, insert trend lines for each data series. Use the information in your completed charts to identify trends, determine possible causes using one of the root-cause analysis techniques. Make predictions based on qualitative (interviews with employees) and quantitative (charts and trend lines) information.

Based on the results of your critical analysis of the above information. Identify opportunities for improvement in the department, and outline a six-month action plan for implementing those improvements.