Herzing University Call Center Optimization Queue Problem Discussion

I’m stuck on a Excel question and need an explanation.

In this analysis, we will examine queuing theory and apply it to wait times at a call center.

Review the discussion and sample problem.

Now we will perform an optimization using the same methodology but with different values. Use the values below (or download them here call_center [Excel file]) and perform the optimization.

Unit 4 assignment table.JPG

Include a one-page description of your findings

Include a copy of your Excel spreadsheet with each stage of the problem worked.