GED 155 -having a company website provide customer service?

This assignment is on GED 155 English essay #4 . In what ways does having a company website provide customer service?

GED 155 -having a company website provide customer service?

In what ways does having a company website provide customer service?
How to Provide Customer Self-Service Online

If you plan to process orders and transactions on your small business’s website, then you had better prepare to field customer service questions online” not to mention customer complaints.

 

GED 155 English essay #4

 

Putting a Website to Work

Firstly, Every business these days should have a website that is easily accessible to customers. One of the best reasons to launch a website if you haven’t already is that this is probably one of the most low-cost ways for your business to provide customer service.

Secondly, Used properly, a website can act as a resource for customer “self-help” . This means that you may not need as many employees to handle customer service requests by phone or mail.

Also, Customers like being able to easily find answers that they’re looking for when it’s convenient to them. This may include hours when your office is closed. So a website is an ideal venue to try to anticipate and answer those all questions. One way to engender customer loyalty is by ensuring that their interactions with your business are pleasant.

Online Customer Self Service Essentials

Further, It should go without saying that your website should be written in a clear way that is easy for your customers to understand. It should also be simple and intuitive to navigate.

Moreover, If you’re unsure, ask for feedback about your website from people similar to whom you’re marketing your products or conduct a usability study.

Lastly, If your business is international, think about including multi-lingual content so that prospective customers in other locales feel more comfortable about doing business with you