customer service class paper #2

I don’t understand this Business question and need help to study.

Excellent leaders can be positive examples for others because they have recognized and have worked to refine their interaction skills.

Assignment: 1) Identify one individual who, in your opinion, is a leader. This is your opinion so think about formal or informal leaders, a famous person, or someone you know. 2) Provide your reasoning for why this person is a leader. Some of your justifications might include this person’s characteristics, expertise, personality, traits, or the outcome of a situation. Give examples.

Your submission needs to be 2-4 paragraphs (a paragraph is 3 sentences or more), double spaced, and use 12pt font. You may use outside resources or information (including the book) but you need to cite the source crediting the original author.