Concept of customer involvement-advantages and disadvantages

Considering the concept of customer involvement, discuss the evident advantages and disadvantages of significant customer involvement when an organization’s leaders are designing key process strategies and managing internal business and/or manufacturing processes.

Concept of customer involvement-advantages and disadvantages

Discussion Board
Discuss the following topical questions. Be thorough in your response.
1.    Considering the concept of customer involvement, discuss the evident advantages and disadvantages of significant customer involvement when an organization’s leaders are designing key process strategies and managing internal business and/or manufacturing processes.
2.    The application and use of data analysis tools are discussed in Chapter 2.

Based upon your own experiential learning, or from your reading of the textbook, select at least three of these data analysis tools for discussion.

Justify your selection based upon perceived importance of these individual tools, or your prior use of these data analysis tools in the workplace.
Further, please note that I work in the healthcare industry in cancer research.

Also, when answering the questions that ask about my workplace, please consider where I work.

Finally, use APA format for any quotations or citations you use to support your response.

 

More details;

“Customer engagement is the degree and depth of brand-focused interactions a customer chooses to perform.” The Smile Team. We feel this definition accurately addresses both the quality and quantity of engagements that your customers have with your brand are equally important.

What is consumer involvement?
Consumer involvement is defined as a state of mind that motivates consumers to identify with product/service offerings, their consumption patterns and consumption behavior.

Why is it important to engage with customers?

Customer Engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy.