answer each question in short answer. not too long not too short

I’m studying for my Writing class and don’t understand how to answer this. Can you help me study?

Chapter 1

  • Know the scientific school management and how it can applied to healthcare operations management
  • How the characteristics of a healthcare organization influence decision making
  • Current trends in healthcare operations managements and their importance in hospitals
  • Four key functions of management and how they influence and they can be implemented to enhance management control

Chapter 2

  • Characteristics that define a hospital
  • The difference between health policies and regulations
  • How the mission of a hospital differs from other organizations

Chapter 3

  • Ways that hospitals can improve financial performance outside of its operations
  • Ratio analysis and its usefulness in operations management
  • Common organization of a balance sheet
  • The relationship between operations and working capital management

Chapter 4

  • Defining business process and what happens
  • Four major components of the process improvement methodology
  • Two common approaches to benchmarking
  • Difference between Six Sigma and Lean